What the agent did not know

Questions it could not answer, and what it should say next time

Waiting for an answer

2 questions, most asked first

Do you validate parking for patients?

Asked 7 times, last Today 11:22. Handed to the team. The agent had no information about parking.

Needs an answer

Drafted by the agent. Edit it before you approve.

Can I come with my child, is there somewhere to wait?

Asked 4 times, last Yesterday 16:40. The agent offered a callback instead of answering.

Needs an answer

Drafted by the agent. Edit it before you approve.

Answers the agent now uses

Approved by your team. Editing one changes what callers hear.

Which documents should I bring to a first appointment?

Asked 11 times, last Jul 22, 09:15. The agent answered partially, it only mentioned the insurance card.

In use by the agent
Approved by Dr. Andreas Reiter, Jul 22, 18:04 (answer edited before approval)