Good morning, Dr. Reiter

Your voice agent handled 14 calls overnight. Here is today at a glance.

Agent live

Handling 2 calls right now

One appointment booking, one prescription request

Autonomy

87%

resolved without staff

Time saved

6.4h

this week

Reachability

100%

last 30 days

Calls today

47

31 booked, 11 info, 5 callback

Resolved by agent87%
Appointments booked

31

6 of them new patients

Share of all calls66%
Avg. call length

2:14

18 seconds shorter than last week

Under the 3:00 target74%
Open tasks

3

waiting for the practice team

Cleared today62%

Calls by practice

Last 30 days, 1.726 calls on the shared number
Praxis Reiter: 612 calls, 35%Praxis Nagel und Stöcklin: 498 calls, 29%Praxis Hoffmann: 341 calls, 20%Praxis Vidal: 275 calls, 16%4practices
  • Praxis ReiterOphthalmology35%421 booked
  • Praxis Nagel und StöcklinDentistry29%356 booked
  • Praxis HoffmannDermatology20%232 booked
  • Praxis VidalGeneral medicine16%198 booked

Call outcomes

Last 30 days, 1 726 total
Details

Resolved

1 502

87% of all calls

Callback

163

9%, scheduled

Escalated

61

4%, needs staff

Agent activity

Live, last 24 hours
View all

Confirmed Martina S. for Sept 18 at 14:45, SMS sent.

Agent, 2 min ago

Created a task for the team, repeat prescription for Latanoprost.

Agent, 18 min ago

Handed to team caller asked about a test result.

Agent, 1 hour ago

Rescheduled 1 patient from Tue 14:00 to Wed 10:30.

Agent, 2 hours ago

Today's schedule

12 of 24 appointments completed

09:30

30 min

Klaus B.

Eye pressure check

Public insurance

Confirmed

10:00

45 min

Elena R.

Vision test and glasses fitting

First visit

Reminder sent

11:45

20 min

Tomeu C.

Follow-up

Private insurance

Confirmed

14:15

30 min

Ingrid W.

Routine screening

Public insurance

Unconfirmed

Calls over time

Last 14 days
6 handed to the team34 resolved by the agent075 handed to the team41 resolved by the agent089 handed to the team38 resolved by the agent092 handed to the team12 resolved by the agent101 handed to the team8 resolved by the agent117 handed to the team44 resolved by the agent126 handed to the team47 resolved by the agent138 handed to the team39 resolved by the agent145 handed to the team45 resolved by the agent159 handed to the team52 resolved by the agent164 handed to the team36 resolved by the agent172 handed to the team11 resolved by the agent181 handed to the team9 resolved by the agent196 handed to the team47 resolved by the agent20
Resolved by agentHanded to team