Modules and rules
Changes take effect immediately
Bellver location
Answers calls, books appointments, creates tasks.
Illetes location
Second location, its own hours and calendar.
Outside opening hours
The agent answers and offers a callback on the next working day.
Accept prescription requests
Creates a task for the team, never books an appointment.
Languages and voice
The agent replies in the caller's language
Active languages
Detected from the first sentence.
Voice
Female, calm, medium pace. Change it through Support.
Availability
Time zone Europe/Madrid
Monday to Friday
The agent answers and books appointments between 09:00 and 17:00.
Saturday and Sunday
Information only, no booking. A callback is scheduled for Monday.